For your convenience, we have compiled some of the most frequently asked questions and listed them in one convenient place. If you would like to see a list of the services Tekniverse has to offer, please visit the services page. If you are unable to find an answer to your question, you can contact our support team by either visiting our contact page, or emailing us at support@tekniverse.com.

What are the advantages of having an IT support company?

With Tekniverse, you have your own personal technical support team ready to assist you any time something goes awry. We can fix all types of problems, big or small, from PC viruses to system crashes.

What makes Tekniverse different?

The Tekniverse staff have unparalleled experience and knowledge in the field of IT. With decades of experience, we'll be sure to help you solve any issues in the fastest and most efficient way possible, so you can get your business back up and running, and stop worrying about malfunctioning software or hardware.

Who does Tekniverse service?

Tekniverse services mainly small to medium-sized businesses. The services we offer are extremely scalable, so we can mold to fit any type or size of business.

How much do Tekniverse's services cost?

Estimates will be provided to clients in advance for approval on any consulting services not covered under our standard Consulting Agreement. Some services, however, may incur additional charges, such as on-site visits, client training, custom programming and development, and other requirements specific to your company's needs. The rates for the previously mentioned additional services for clients on a monthly service retainer are as follows: on-site networking and systems administration services at $175.00 per hour, training and consulting services at $175.00 per hour, programming and development services at $175.00 per hour, and all on-site service visits will include travel expenses for mileage, tolls, trains, and/or taxis.

How does billing work?

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Where do I go to get support?

If you are already an existing customer, please visit our Support Portal so that we may assist you. Otherwise, for all other general inquiries, please submit a form on the contact page or email us at support@tekniverse.com for more information.